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Bob Carrick

CUSTOMER EXPERIENCE - TR-069 - MSO (Cable) - BUSINESS DEVELOPMENT

Business development executive with proven success in expanding customer base and footprint in the MSO (Cable) space; Extensive product management success in bringing products to market on time while exceeding the customer and market requirements with 18 years’ experience.

Highly adept at identifying and designing product requirements, mobilizing cross-functional support and facilitating decision making in complex internal and external customer environments.

Major strengths include problem solving, ability to liaise between departments, subject matter experts and target audiences as well as successfully identifying requirements and converting those in to effective product design documents..

Contact

Email : bobbycarrick @ gmail . com

Address : Jersey City, NJ, USA

Recent Experience

Director Business Development - MSO (Cable) @ Nokia

March 2014 - Present

• Directly leads MSO (Cable) business development for Motive Customer Experience Management (CEM)

• Grew North American CEM MSO (Cable) customer base by 500% in under 2 years

• Hands on and leads all aspects of technical presales; Solution design, RFP technical responses, onsite presentations, RFP defenses, solution Proof of Concepts (PoC) and lab trials

• Interfaces across multiple internal and external stake holders to determine technical requirements and solution architecture

• Participate it standards bodies, CableLabs and Broadband Forum, events and activities

• Participate in product requirements gathering and design with product management teams

Director, Business Process Effectiveness @ Comcast

September 2013 - September 2014

• Led 20 person cross department development team (Agile methodology) to identify flow through improvements leading to:

        •  Reduced residential voice and data activation fall out by 40%

        •  Increased flow through activation success by 4 points

• Designed owned and deployed an automated subscriber to residential device reconciliation and fraud detection service

• Processed over 400 k residential devices through reconciliation and fraud detection service